Written by Staff and ChatGPT

You know in the fast-paced, high-stakes world of construction, it's easy for leaders to focus solely on the tangible: blueprints, budgets, and deadlines. But ask any truly successful construction executive, and they'll tell you that the real bedrock of their achievements lies in something less concrete but equally vital: soft skills. What truly differentiates a good leader from a great one is their ability to inspire, communicate, adapt, and navigate complex human dynamics. The industry is evolving rapidly, with technological advancements and a diverse workforce demanding a new kind of leadership. How can you upskill your soft skills to stay ahead of the curve?

Here are the best steps to hone those crucial leadership soft skills:

1. Self-Awareness: The Foundation of Growth
So, let's talk about, that’s right: feelings. We know, we know, but what if we told you that understanding "feelings" – not just your own, but everyone else's on the job site – could actually make your projects run smoother, your teams stronger, and even your bottom line healthier? What we are actually talking about us Emotional Intelligence (EI). Ever heard of it? Maybe you're thinking, "Is that just a fancy way of saying we all need to hold hands and sing 'Kumbaya'?" No. While it definitely touches on understanding emotions, EI is about way more than just "feelings." It's a powerhouse of skills that can seriously level up your leadership, even if you're not one to open up about your deepest thoughts.

Take an EI test!  Because before you can improve, you need to understand where you stand. For leaders, this means a deep dive into your emotional intelligence .

You also need to:

• Seek Honest Feedback: Actively solicit feedback from your team members, peers, and mentors. Use 360-degree assessments to get a comprehensive view of your communication style, leadership approach, and how you manage stress and conflict. Be open to constructive criticism – it's a gift.
• Reflect Regularly: Dedicate time for self-reflection. Journal about challenging interactions, analyze your reactions, and consider how you could have managed situations differently. Mindfulness practices can also significantly enhance self-awareness.
• Identify YOUR Triggers: What situations or behaviours tend to elicit strong emotional responses from you? Understanding your triggers allows you to anticipate and manage them more effectively, preventing reactive decisions.

2. Talk So People Listen (And Listen So You Understand)
You know how crucial communication is on a job site, right? It's the absolute lifeblood of any successful construction project. But for leaders, it's got to go way beyond just giving  orders.

If you're only issuing instructions, how much are your workers really buying in? Are they just doing what they're told, or are they invested? Think about it: why do leaders need to be absolute experts at the art of empathetic communication? It's not just about being clear and concise; it's about connecting, understanding, and making sure everyone's on the same page, heart and mind.

What happens when your team feels truly heard and understood? That's where the magic happens, so:

• Master Active Listening: This isn't just about hearing words; it's about truly understanding. Practice listening to understand, not just to reply. Ask clarifying questions, summarize what you've heard, and pay attention to non-verbal cues.
• Tailor Your Message: Recognize that you're communicating with a diverse audience – from site workers to engineers to clients. Adjust your language, tone, and level of detail to resonate with each group. Avoid jargon when speaking to those outside your immediate technical sphere.
• Practice Crucial Conversations: Difficult conversations are inevitable. Invest in training or practice sessions on how to deliver tough news, address performance issues, or resolve conflicts constructively and respectfully.
• Leverage Technology Wisely: While face-to-face interaction is often best, utilize project management software, collaboration platforms, and messaging apps to streamline information flow and ensure everyone is on the same page.

3. Roll with the Punches (Be Ready for Anything)
Since we are being real, lets face it: construction is one big exercise in adaptability. You better learn to live with the unexpected, because every job site, will throw you a  curveball or two. You might be using Plan A, but you need to have B,C and even D in your pocket. But here's where the good stuff comes in: this constant chaos is where your problem-solving skills really evolve. You're learning lessons every single day, right there on the job. So, why not lean into it? Embrace the unexpected, and watch your resourcefulness grow.

• Cultivate a Growth Mindset: View challenges as opportunities for learning and innovation, rather than insurmountable obstacles. Encourage this same mindset within your team.
• Develop Strategic Thinking: Step back from the day-to-day to analyze problems from a broader perspective. Consider the long-term implications of decisions and anticipate potential roadblocks.
• Promote Creative Solutions: Foster an environment where team members feel empowered to propose innovative solutions. Encourage brainstorming and cross-functional collaboration to tackle complex issues.
• Learn from Setbacks: When things don't go as planned, conduct post-mortems to understand what went wrong, identify lessons learned, and implement changes for future projects.

4. Your Crew, Your Legacy: Building a Team That Crushes It
Okay, so you've got the communication thing down, and you're a pro at adapting when the unexpected hits. That's splendid! But here's the real question: how good are your team-building skills? Construction projects are built by a whole crew working together. So, what kind of leader are you? Are you just keeping everyone in line, making sure they follow orders? Or are you actively building them up, empowering them to succeed.

Think about it: a team that feels valued, supported, and truly part of something bigger is more likely to  crush it every time.

• Lead by Example: Demonstrate the collaborative behaviours you wish to see in your team. Be approachable, humble, and willing to roll up your sleeves.
• Delegate Effectively: Trust your team and empower them with responsibility. Provide clear expectations and the resources needed to succeed, then step back and allow them to take ownership.
• Recognize and Reward: Acknowledge and celebrate individual and team achievements. This builds morale, reinforces positive behaviours, and fosters a sense of shared purpose.
• Resolve Conflicts Constructively: Don't let disagreements fester. Address conflicts promptly and fairly, focusing on finding mutually beneficial solutions rather than assigning blame.

5. Level Up, Keep Learning: Your Leadership Journey Never Ends
Look, for emerging construction leaders, like you, getting better at those soft skills isn't like finishing a course and getting a certificate, t's a continuous journey.

Think of it like constantly sharpening your tools – the industry's always changing, new challenges pop up, and frankly, you're always evolving too. So, why would your leadership skills be any different? You've got to keep learning and adapting because this leadership gig? It's definitely not a one-and-done deal.

• Formal Training & Workshops: Look for executive leadership programs specifically designed for the construction industry. Many offer modules on communication, emotional intelligence, negotiation, and change management.
• Mentorship and Coaching: Seek out experienced leaders who can offer guidance and insights. A good coach can provide personalized feedback and help you identify blind spots.
• Read and Research: Stay informed about current leadership best practices, industry trends, and psychological insights into human behaviour.
• Join Industry Associations: You're already a member of the LDCA so excellent first step. Networking with other construction leaders provides valuable opportunities to share experiences, learn from peers, and gain new perspectives.

Well, there it is. The construction industry isn't just about pouring concrete and raising steel beams. At its heart, it's about people building dreams. And when you, as a leader, really lean into those soft skills – understanding folks, communicating better, and building up your team – you're not just putting up structures; you're building stronger crews, building a stronger industry, and creating a legacy that lasts.

What soft skills will you tackle first? Find courses created for Construction Professionals by BuildForce Canada