| This course introduces and explains the standards that support the implementation of Accessibility for Ontarians with Disabilities Act (AODA). Specifically, this course serves as a guide on how you and your employees can support the special needs of people with disabilities; encourage and welcome their involvement in their respective domains. Identify the accessibility standards for information and communications, employment, transportation and built environment and their compliance concerns. | WHO NEEDS ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA) LEARNING?All workers and supervisors INTRODUCTION TO ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)- Ontario Public Service (OPS) and its mission
- Definition of “persons with disabilities”: who is covered?
- Background on AODA
- History of AODA
- Goals of AODA
BENEFITS OF ACCESSIBILITY STANDARDS TO ONTARIANS- Growing market
- Economic and community growth
ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE (ONTARIO REGULATION 429/07)- Purpose
- Barriers
- Use of service animals and support persons
- Notice of temporary disruptions
- Training for staff and volunteers
- Feedback process for goods and services
- Notice and format of availability of documents
- Communication
- Accessible customer service
INTEGRATED ACCESSIBILITY STANDARDS REGULATION (ONTARIO REGULATION 191/11) - Information and Communications Standards
- Employment Standards
- Transportation Standards Built Environment Standards Compliance
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