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Communication, Negotiation, Conflict Resolution
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Originally created in 2001 as the Construction Sector Council, BuildForce Canada is a national industry-led organization committed to working with the construction industry to provide information and resources to assist with its management of workforce requirements.

 

The mandate of BuildForce Canada is to provide accurate and timely labour market information (LMI) to advance the needs of the entire construction industry. BuildForce Canada will lead value-added programs and initiatives that build the capacity and the capability of the construction workforce to meet current and future industry demand to drive economic growth in Canada.

 


Communication, Negotiation, Conflict Resolution Course (CNCR) - Gold Seal Accredited (approx. 6 hrs - online self paced)

Cost $165.00

 

Course Outline:

This course has been designed to help improve written, oral and negotiation skills within the construction industry.

 

 

Course Objectives:

This course will provide managers with the tools to help them:

* Define a conflict

* Identify the stages of conflict

* Understand the importance of communication

* Use assertive techniques to get their point across

* Deal with difficult people more effectively

* Recognize the criteria for an effective negotiator

* Understand how power can be used/abused in negotiation

* Identify when to close negotiations

 

Credits/Certificates:

This course has been accredited by the Canadian Construction Association (CCA) to award two (2) credits towards Gold Seal Certification upon successful completion of this course. A final mark of 75% is required in order to receive a certificate of completion.

 

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